Frequently asked questions
GENERAL
What items can I request a quote for?
Apple devices including iPhone, MacBook, iPad, Apple Watch, AirPods and desktop Macs; Samsung and Pixel phones; other laptops, tablets, consoles, cameras and headphones; plus sealed, unexpired Dexcom G7, Omnipod and FreeStyle Libre supplies. Additional categories are reviewed individually; wait for confirmed eligibility before shipping.
How do I get a quote?
Fill in the quote form with your item, condition and contact details and we'll reply with an offer.
Is shipping free?
Yes, we send a prepaid shipping label once you accept an offer.
What happens to my data?
Please erase your device before shipping. We also wipe every device we receive.
IPHONE
Do you buy broken or cracked iPhones?
Yes. Select “Broken” as the condition and describe the damage in the notes.
Do I need to turn off Find My iPhone?
Yes. The device must be removed from your iCloud account before we can buy it.
Do you buy carrier-locked iPhones?
Yes, include the carrier in the notes so we can price it correctly.
MACBOOK
Do I need to sign out of iCloud?
Yes. Turn off Find My Mac and erase the Mac before shipping.
Do you buy MacBooks with liquid damage?
Yes, choose “Broken” and describe the damage.
Should I include the charger?
Including the original charger may improve your offer.
IPAD
Do you buy iPads with cracked screens?
Yes. Choose “Broken” and note the damage.
Can I include my Apple Pencil?
Yes, mention accessories in the notes.
SAMSUNG GALAXY
Do I need to remove my Google account?
Yes. Remove your Google and Samsung accounts and factory reset the phone.
Do you buy Z Folds with a damaged inner screen?
Yes, select “Broken” and describe the issue.
DEXCOM G7
Do you buy opened Dexcom G7 boxes?
No. We only accept sealed, unexpired sensors in original packaging.
How much expiry is required?
Include the expiry date in the notes; longer dating gets better offers.
OMNIPOD
Do you buy single loose pods?
We only buy pods in sealed original boxes.
Do you buy Omnipod PDMs?
Mention it in the notes and we'll let you know.
FREESTYLE LIBRE
Do you buy Libre readers?
Mention it in the notes and we'll let you know.
Do you buy expired sensors?
No, sensors must be unexpired.
APPLE WATCH
How do I get a quote for my Apple Watch?
Send the model, condition, quantity and contact details using this page's form. Include series and case size in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Apple Watch?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
AIRPODS
How do I get a quote for my AirPods?
Send the model, condition, quantity and contact details using this page's form. Include generation and charging case type in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged AirPods?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
IMAC
How do I get a quote for my iMac?
Send the model, condition, quantity and contact details using this page's form. Include year, processor and display size in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged iMac?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
MAC MINI
How do I get a quote for my Mac mini?
Send the model, condition, quantity and contact details using this page's form. Include chip and model year in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Mac mini?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
MAC STUDIO
How do I get a quote for my Mac Studio?
Send the model, condition, quantity and contact details using this page's form. Include exact max or ultra chip in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Mac Studio?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
MAC PRO
How do I get a quote for my Mac Pro?
Send the model, condition, quantity and contact details using this page's form. Include year and processor configuration in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Mac Pro?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
APPLE TV
How do I get a quote for my Apple TV?
Send the model, condition, quantity and contact details using this page's form. Include generation and storage in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Apple TV?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
APPLE VISION PRO
How do I get a quote for my Apple Vision Pro?
Send the model, condition, quantity and contact details using this page's form. Include storage capacity in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Apple Vision Pro?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
GOOGLE PIXEL
How do I get a quote for my Google Pixel?
Send the model, condition, quantity and contact details using this page's form. Include exact generation and storage in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Google Pixel?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
WINDOWS LAPTOPS
How do I get a quote for my Windows laptops?
Send the model, condition, quantity and contact details using this page's form. Include manufacturer and exact model in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Windows laptops?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
GAME CONSOLES
How do I get a quote for my Game consoles?
Send the model, condition, quantity and contact details using this page's form. Include console model and storage in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Game consoles?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
CAMERAS
How do I get a quote for my Cameras?
Send the model, condition, quantity and contact details using this page's form. Include body model and lens mount in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Cameras?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
ANDROID TABLETS
How do I get a quote for my Android tablets?
Send the model, condition, quantity and contact details using this page's form. Include model number and generation in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Android tablets?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.
HEADPHONES
How do I get a quote for my Headphones?
Send the model, condition, quantity and contact details using this page's form. Include exact model in your request. Eligibility and the offer are confirmed after review.
Can I request a quote for damaged Headphones?
Describe the fault and select Broken in the form. A request is not a guarantee of acceptance; wait for the response before shipping.
Do I need to include accessories?
List what is included and what is missing. Do not assume a charger, controller, case or other accessory is included in the quote unless you have described it.